When moving beyond 2nd Level education, you might be wondering what is the best route to take. A very real option for you is to attend FETAC colleges such as, Inchicore College of Further Education, which I had the great pleasure myself in attending for one year.Inchicore College of Further Education allows you to sample what life will be like in 3rd Level Colleges, but to a much smaller scale, therefore allowing you the time to find yourself as a young adult.
A module which may be of great interest to my follower's is Customer Service Fetac Level 5, whihc is offered by many of the Further Level of Education institutes, forming a part of a main course choice. It's main focus is the development of learner's core skills, such as taking initiative, problem solving, communicating orally and in writing as well as refletcting on and evaluating quality of own learning and achievement.
This Module was developed to enable learners to deliver quality customer service in any industry. It's main focus is on the skills and knowledge required to perform effectively as a representative of an organisation. The Module is also designed to develop appropriate knowledge and attitudes in order to implement this skill and knowledge.
This is a mandatory vocational module for the Level 5 Certificate in Tourism. So those of you who have ambitions in working in this industry be aware of this, it is everybit as important as the suncream :-). It may also be included as an elective module in a wide range of certificates.
Learner who successsfully complete this module will:
- Understand the role of customer service in organisarional effectiveness.
- understand the role and responsibilitites of a representative of an organisation and work effectiveley as part of a team.
- acquire a range of verbal and non-verbla skills in order to meet custoemr needs, handle custoemr complaints and deliver god customer care.
- become familiar with consumer protection legislation.
- appreciate the rights of all customers regardless of gender, marital status, sexual orientation, religion, age, disability, race or culture.
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| Remember always shoot for the stars. Your dreams are there to be shot at!!!! |
